Terms of Service

OVERVIEW

This website is operated by Sustainable Holly. Throughout the site, the terms “we”, “us” and “our” refer to Sustainable Holly.

By accessing our website, purchasing products, or booking services, you agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced herein. If you do not agree to these Terms, you must not use this website or our services.

SECTION 1 – USE OF WEBSITE

By using this site, you confirm that you are at least 18 years of age or have permission from a parent or guardian. You agree not to use this website for any unlawful purpose or in a way that may damage or impair the website or its functionality.

SECTION 2 – GENERAL INFORMATION DISCLAIMER

All information provided on this website, through consultations, digital products, social media, or other content is for general informational and educational purposes only. While content is based on personal experience and research, it does not constitute professional, agricultural, or financial advice. Results will vary depending on factors including climate, soil, location, and individual circumstances. You are responsible for how you apply any information provided.

SECTION 3 – GARDENING & CLIMATE DISCLAIMER

Sustainable Holly specialises in gardening in hot climates, particularly Perth, Western Australia. However, growing conditions vary widely.

We do not guarantee:

Plant growth or survival
Yields or harvest outcomes
Pest or disease outcomes
Suitability of plants for your specific conditions

You acknowledge that gardening involves natural risks and variables beyond our control.

SECTION 4 – PRODUCTS & SERVICES

We offer digital products, consultations, and other resources through this website.We reserve the right to modify, update, or discontinue products or services at any time without notice.

SECTION 5 – DIGITAL PRODUCTS

All digital products are:

Delivered electronically
For personal use only
Not to be copied, shared, resold, or redistributed

Due to the nature of digital products, all sales are final unless required by Australian Consumer Law.

SECTION 6 – CONSULTATIONS

Consultations are provided based on the information you supply.

While we aim to provide helpful, practical guidance:

Outcomes are not guaranteed
Advice is general in nature
You are responsible for decisions made and actions taken

SECTION 7 – PRICING & PAYMENTS

All prices are listed in Australian Dollars (AUD) unless otherwise stated. We reserve the right to change pricing at any time without notice. Payments must be made in full prior to receiving services or digital products.

SECTION 8 – REFUNDS & CANCELLATIONS

Digital Products

Due to their nature, digital products are non-refundable once accessed.

Consultations

Cancellations or rescheduling requests must be made with reasonable notice
Refunds are not guaranteed but may be considered on a case-by-case basis

SECTION 9 – THIRD-PARTY LINKS

This website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites.

SECTION 10 – AFFILIATE LINKS

Some links on this website may be affiliate links. This means we may earn a small commission if you make a purchase, at no extra cost to you. We only recommend products and services we genuinely use or trust.

SECTION 11 – USER CONTENT

If you submit comments, feedback, or other content:

You grant us the right to use, reproduce, and share that content
You confirm it does not violate any laws or third-party rights

SECTION 12 – ACCURACY OF INFORMATION

We aim to provide accurate and up-to-date information but make no guarantees. Information may change over time, and you use it at your own risk.

SECTION 13 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, Sustainable Holly will not be liable for any loss, damage, or injury arising from:

Use of this website
Use of our products or services
Reliance on information provided

This includes, but is not limited to:

Loss of crops or plants
Financial loss
Indirect or consequential damages

SECTION 14 – INDEMNITY

You agree to indemnify and hold harmless Sustainable Holly from any claims, damages, or expenses arising from your use of the website, products, or services.

SECTION 15 – PRIVACY

Your use of this website is also governed by our Privacy Policy.

SECTION 16 – CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of any changes.

SECTION 17 – GOVERNING LAW

These Terms are governed by the laws of Western Australia, Australia.

SECTION 18 – CONTACT

If you have any questions about these Terms, please contact:

Sustainable Holly
Email: hello@sustainableholly.com

Privacy Policy – Sustainable Holly

Sustainable Holly is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible way. This Privacy Policy outlines how we collect, use, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What Personal Information We Collect

We may collect personal information that you voluntarily provide, including:

Name and email address
Contact details provided through forms or bookings
Information about your garden, space, or project (for consultations)
Purchase information for digital products or services

We may also collect non-personal information such as:

IP address
Browser type and device
Website usage data (via cookies and analytics tools)

How We Collect Your Information

We collect information when you:

Visit our website
Submit a contact form or enquiry
Sign up to our email list
Purchase a product or service
Communicate with us via email or social media

How We Use Your Information

We use your information to:

Provide products and services
Respond to enquiries
Deliver consultations
Send emails and updates (you can unsubscribe anytime)
Improve our website and user experience

Cookies & Analytics

This website may use cookies and analytics tools to understand how visitors use the site and improve performance. You can choose to disable cookies through your browser settings.

Third-Party Services

We may use trusted third-party services for:

Payment processing
Email marketing
Website analytics

These providers may collect and process your information in accordance with their own privacy policies. We are not responsible for the privacy practices of third-party services.

Affiliate Links

Some pages may contain affiliate links. If you click and make a purchase, we may earn a small commission at no extra cost to you.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

Access & Updates to Your Information

You may request access to or correction of your personal information at any time by contacting us.

Changes to This Policy

This policy may be updated from time to time. The latest version will always be available on this page.

Contact

If you have any questions about this Privacy Policy, please contact: